Refund policy

Products can be returned with a refund or exchange within 14 days of purchase under the following conditions:

    * Customer will be responsible for the shipping fees for all returned items in advance.
    * The shipping representative receives the products from the customer within 3 working days.
    * Packages and packing materials must be in their original condition.
    * It is required not to use the product.

Products can be returned with a refund or exchange within 14 days of receiving the commodity if it is defective or does not conform to the specifications or the purpose for which it was contracted; however, the customer is required to notify the team with a picture or request on the date of delivery or within 24 hours maximum. 

You may not return or exchange any of the following products:

    * Which have been previously damaged or used by the customer or are in a condition different from how it was received.

    * Any products that have been tampered with.

    * Products that have been bought through any other source than our website. In this case, please return directly to the vendor you have purchased the products from.

    * Products that are mixed with other items after delivery.

You can contact us for returns and exchange via e-mail Info@braes.co or through our social networking sites, or call us directly during working hours (Everyday excluding weekends from 11am to 6pm) at ( +2 01555855430).

The refund will be in cash provided by the courier.